Privacy Policy

Last updated: January 2026

This Privacy Policy explains how Joka (operated at joka-bet-au.com) collects, uses, stores, and shares your personal information. We take your privacy seriously, and we're committed to handling your data in line with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth).

By using our website or creating an account, you agree to the practices described in this policy. If you don't agree, please don't use our services.

1. Who We Are

Joka operates joka-bet-au.com as an offshore online casino. We are not an Australian-licensed operator, but we respect Australian privacy law and apply the Australian Privacy Principles to all personal data we collect from Australian residents.

2. What Information We Collect

We collect personal information in a few different ways. This includes information you give us directly when you register, deposit, or contact support, as well as information we gather automatically when you use the site.

Information you provide to us may include:

• Your full name, date of birth, and residential address
• Email address and phone number
• Payment details, including bank account or card information
• Copies of identity documents for verification purposes (e.g., passport or driver's licence)
• Any communications you send to our support team

Information we collect automatically includes your IP address, browser type, device information, pages visited, and session duration. We also collect data through cookies and similar tracking tools — see our Cookie Policy for more on that.

3. Why We Collect Your Information

We use your personal information to run our services properly. That means processing your registrations and transactions, verifying your identity, and keeping your account secure. We're also required to carry out responsible gambling checks and comply with anti-money laundering obligations.

Other reasons we use your data include:

• Sending you account-related notifications and updates
• Responding to your support requests
• Improving our website and services based on how you use them
• Sending promotional offers, where you've opted in to receive them

We won't use your data for purposes that aren't listed here without letting you know first.

4. How We Store and Protect Your Data

Your data is stored on secure servers. We use industry-standard encryption and access controls to protect it from unauthorised access, loss, or misuse. That said, no system is completely foolproof, and we can't guarantee absolute security.

We keep your personal information for as long as your account is active, and for a reasonable period after that to meet legal and compliance requirements. When we no longer need it, we'll delete or de-identify it securely.

5. Sharing Your Information

We don't sell your personal information. Full stop. But we do share it in certain circumstances:

• With payment processors and banking partners to handle your deposits and withdrawals
• With identity verification and fraud prevention services
• With our technology and hosting providers who help us run the platform
• With regulators or law enforcement where we're legally required to do so

Any third parties we share data with are required to handle it securely and only use it for the purpose we've shared it for.

6. International Data Transfers

Because Joka operates offshore, your data may be stored or processed outside Australia. Where this happens, we take reasonable steps to make sure it's protected to a standard comparable to the Australian Privacy Principles.

7. Your Rights

You have the right to access the personal information we hold about you, and to ask us to correct anything that's inaccurate. You can also ask us to stop sending you marketing communications at any time.

To make a request, contact us at [email protected]. We'll respond within 30 days.

8. Responsible Gambling and Your Data

We may use your account activity data to identify problem gambling behaviour and reach out if we're concerned. This is part of our commitment to player wellbeing. If you need support, please contact Gambling Help Online at gamblinghelponline.org.au or call 1800 858 858. This service is free, confidential, and available 24/7.

9. Complaints

If you think we've mishandled your personal information, please contact us first at [email protected]. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. When we do, we'll post the revised version on this page with a new effective date. We encourage you to check back occasionally.

18+ only. Gambling can be addictive. Please play responsibly.